At Skin Layers, your satisfaction is important to us. While we currently do not offer refunds, we’re committed to resolving any issues with your order by providing a replacement if the product you receive doesn’t match what you ordered.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

Eligibility for Replacement

To request a replacement:

• The item must be unused, undamaged, and in the original condition as received.
• The item must include all original packaging.
• You must contact us within 2 days of receiving your order.

How to Request a Replacement

1. Reach Out to Us: Email our support team at info.skinlayers@gmail.com within 2 days of delivery. Be sure to include your order details and clear photos of the received product.
2. Approval Process: If your request is approved, we’ll provide you with detailed instructions for returning the incorrect product.
3. Replacement Dispatch: Once we receive and verify the returned product, we will ship the correct item to you as quickly as possible.

Shipping Costs

• If the error is on our end (e.g., incorrect product shipped), we will cover the replacement shipping costs.
• In other cases, the replacement shipping costs will be the responsibility of the customer.

Non-Eligible Items

We regret that we cannot process replacements for:

• Customized products.
• Items marked as sale.

At Skin Layers, we strive to ensure you have a positive shopping experience with us. We understand that not offering refunds may not be ideal, and we deeply appreciate your patience and trust as we work to make things right.

For assistance or questions, please contact us at info.skinlayers@gmail.com. We’re here to help!